Online purchases made through HEYcouture are eligible for exchange, store credit, or refund within 14 days from the ship date. Your return form and invoice will indicate a postmark date, specifying the final day for returning your merchandise by mail. Refunds are exclusively available for online purchases returned via mail.
Please note that items must be returned undamaged and with tags attached to qualify for exchange, credit, or refund.
Items marked as "SALE" are not eligible for return.
Additionally, certain dresses may not be returnable or refundable due to the nature of the product. Dresses customized or altered based on specific measurements, as well as dresses with customized embellishments or special requests, may not be eligible for return or refund. We appreciate your understanding as these dresses are tailored to your unique specifications, making them unsuitable for resale.
We thank you for your understanding and cooperation in adhering to our return policy. Should you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.
RETURN CONDITIONS:
1. You have 14 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt. 2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that's damaged or altered in any way. 3. We do not accept returned items that were sent back by you directly without checking with us first. 4. Unfortunately we cannot refund shipping charges.
RETURN ADDRESS:
If
you wish to return the items to the nearest return address, please contact us from the 'contact us' form link provided at the bottom of our site
